Reference

What You Agree to When You Use acce365

These terms set out the rules that apply when you open an account, make deposits through bKash, Nagad, or Rocket, and access any part of the platform.

Account eligibility depends on local lawbKash, Nagad, Rocket wallet rules applyAccess subject to eligible regionsTerms updated with notice to youSupport available for any term query
acce365 What You Agree to When You Use acce365
TERMS CONTACT PATHS

Reach Us About These Terms

If a clause is unclear, if you believe a term has been applied incorrectly to your account, or if you want to request a change to your account data, our support team handles all of it. You can reach us through live chat inside your account dashboard, or by email. Wallet-specific queries — bKash, Nagad, Rocket — are handled by the same team and do not need to go through your wallet provider first.

Live Chat Open the chat window inside your account dashboard. Our support team receives your message directly and can pull up your account to address the specific term in question.
Email Support Write to us with your registered account email and describe the term or transaction you want reviewed. We respond to the same address so you have a written record.
Account Help Centre The help section inside your account covers common term queries — wallet limits, account suspension reasons, and how to request account closure under these conditions.
HOW WE APPLY THESE TERMS

Our Commitments Under These Conditions

We apply these terms consistently across all accounts. No account receives a different rule set based on deposit volume or wallet type. If you use bKash for deposits and later switch to Rocket, both are covered under the same transaction terms without any additional agreement needed. We keep a record of the terms version you accepted at registration, and any version update is logged against your account with the date of acceptance.

Account Security

Your account is protected by OTP verification on login and on any withdrawal request. Under these terms, you are responsible for keeping your login credentials private and reporting any unauthorised access immediately.

Data Retention

We retain your account and transaction data for the period required under applicable law. You may request a summary of the data we hold by contacting support through the email channel.

Term Change Notice

Before any material term change takes effect, we post the update on this page and send notice to your registered contact. You always have the option to close your account if you do not accept revised terms.

Dispute Handling

Transaction disputes — including bKash, Nagad, or Rocket deposits that show as pending — are reviewed against our server logs. We aim to resolve disputes through evidence, not assumptions, and communicate the outcome in writing.

Common Questions About These Terms

These are the questions we get most often about how these terms work in practice — covering account eligibility, wallet rules, what happens when terms change, and how to raise a dispute.

No. The core account terms are identical regardless of which local wallet you use. bKash, Nagad, and Rocket transactions are all governed by the same deposit and withdrawal rules set out here.

We publish the new version on this page and send a notice to your registered email or mobile contact. The date of the latest revision is shown at the top of the terms document.

Access and eligibility depend on your local law and the regions acce365 currently supports. We do not confirm legality on your behalf — please check your local regulations before opening an account.

We retain your data for the period required by applicable law after closure. You can request a copy of the data we hold by contacting support through the registered email channel.

Reach the support team via live chat inside your account dashboard or by email from your registered address. Include the specific term reference and the transaction or action you are querying.

You may close your account before the new terms take effect. Continued use of the account after the stated effective date counts as acceptance of the revised conditions under our policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.